Question 1

How do I book a service with Pino's Home Services?

Accepted Answer

Booking is easy! You can use our online Instant Quote tool to select your service, pick a date and time, and submit your request in under 2 minutes — no phone call required. You can also call us directly at (512) 314-0418 and we'll get you scheduled right away.

Question 2

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 48 hours in advance to ensure your preferred date and time is available. For same-day or next-day service, give us a call at (512) 314-0418 and we'll do our best to accommodate you.

Question 3

Can I reschedule or cancel my appointment?

Accepted Answer

Yes. We ask for at least 24 hours' notice for rescheduling or cancellations. Just call us at (512) 314-0418 or email pinoshomeservices@gmail.com and we'll take care of it with no hassle.

Question 4

Do you offer recurring cleaning services?

Accepted Answer

Absolutely. Our most popular option is our Recurring Weekly Home Cleaning at $150 per visit. Regular cleanings help maintain a consistently clean and comfortable home, and our team will get to know your preferences over time.

Question 5

How much does a cleaning cost?

Accepted Answer

Our Recurring Weekly Home Cleaning is $150 per visit. One-Time Home Service is billed at $60 per hour with a 4-hour minimum ($240 minimum charge). Final pricing may vary based on the size of your home and specific service needs — we'll confirm everything before we begin.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees, ever. We believe in transparent, upfront pricing. The quote you receive is the price you pay. If any additional work is needed beyond the original scope, we'll discuss it with you before proceeding.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, check, Venmo, Zelle, and major credit cards. Payment is due upon completion of service unless other arrangements have been made in advance.

Question 8

What areas do you serve?

Accepted Answer

We serve Cedar Park, Leander, Round Rock, Georgetown, Pflugerville, Austin (north and northwest), Lakeway, Bee Cave, Liberty Hill, Hutto, Manor, and surrounding communities within approximately 20 miles of Cedar Park, TX. Not sure if we cover your area? Enter your ZIP code in our Instant Quote tool or give us a call.

Question 9

What are your hours of operation?

Accepted Answer

We offer appointments Monday through Saturday, 8:00 AM to 5:00 PM. We are closed on Sundays and major holidays. For urgent needs outside of regular hours, feel free to call and we'll do our best to help.

Question 10

Do you serve my ZIP code?

Accepted Answer

Use the ZIP code checker on our Instant Quote page to instantly verify whether your address falls within our service area. We're always expanding, so if you're just outside our current range, call us at (512) 314-0418 — we may still be able to help.

Question 11

Are your cleaners licensed and insured?

Accepted Answer

Yes. Pino's Home Services is fully licensed and insured. Every member of our team is background-checked, trained, and held to the highest standards of professionalism and care. Your home and belongings are in safe hands.

Question 12

Will I have the same cleaner every visit?

Accepted Answer

We do our best to send the same team member for recurring appointments so they can learn your preferences and your home's layout. If your regular cleaner is unavailable, we'll notify you in advance and send a trusted team member in their place.

Question 13

Do I need to be home during the cleaning?

Accepted Answer

You don't have to be home, but you're welcome to stay. Many of our clients provide a key or door code for entry. We treat every home with the same respect and care whether you're present or not.

Question 14

What if I'm not satisfied with the service?

Accepted Answer

Your satisfaction is our top priority. If you're not happy with any aspect of our work, contact us within 24 hours and we'll return to make it right at no additional charge. We stand behind every job we do.

Question 15

What does a standard home cleaning include?

Accepted Answer

A standard cleaning covers dusting surfaces, vacuuming and mopping floors, cleaning bathrooms (toilets, sinks, tubs/showers), wiping down kitchen counters and appliances, emptying trash, and general tidying. Deep cleaning, move-in/move-out, and specialty services are also available — just let us know your needs when booking.

Question 16

Do you bring your own cleaning supplies?

Accepted Answer

Yes, we bring all necessary cleaning supplies and equipment. If you have a preference for specific products (eco-friendly, fragrance-free, etc.) or have allergies, just let us know and we'll do our best to accommodate.

Question 17

Do you offer services beyond cleaning?

Accepted Answer

Yes! In addition to home cleaning, we offer handyman services, pressure washing, window cleaning, gutter cleaning, lawn care, and more. Visit our Services page for the full list, or call us to discuss your specific needs.

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